Refund policy

1. After processing, we are not able to edit orders.

2. If you received defective goods, please contact us within a week of delivery. Along with a description of the product defect/s, please provide images and/or videos that clearly show said defect/s. If an issue is verified, we will exchange your purchase with a satisfactory replacement.

3. We are not responsible for stolen or lost packages. Please contact your carrier for further assistance.

4. Before placing any order, please ensure that your shipping address is correct. We are not responsible for packages that are unclaimed and/or shipped to the wrong addresses due to errors upon order placement. If your package is returned due to an incorrect/invalid address, a redelivery may be arranged with corresponding fees to be determined by the carrier.

5. Before placing any order, please double-check the items in your cart to ensure that they are the correct variants of your choosing. We do not accept returns or exchanges due to change of mind and/or incorrect item variants chosen upon order placement.

6. Shipment delays due to customs, import regulations, weather problems, and other force majeure causes such as COVID-19 may occur and are out of our control. We thank you for your patience and understanding.

7.  We do not offer refunds or returns on any of our products that are due to incorrect order details and/or change of mind. In case you’ve received a faulty product, please contact us and we will exchange your purchase with a satisfactory replacement.

For exchange inquiries, complaints, and requests, please contact us at info@embebooks.com.